eMail:hhb@gov.org Office Phone: +256663-054-76
Reform & Good Governance Directorate
Harar Regional Health Bureau
Championing institutional transformation, accountability, and ethical governance to build a health system that serves every community in Harar with integrity and excellence.
4
Governance Pillars
18
Staff Members
6
Woredas Covered
Mr. Damena Abdeta
Director of Reform & Good Governance
Directorate Profile
The Reform and Good Governance Directorate is established as a cross-cutting oversight body within the Harar Regional Health Bureau, mandated to drive institutional reform, ensure accountability and transparency, and embed good governance principles across all levels of the regional health system. It implements the national Good Governance Package, coordinates ethics and anti-corruption initiatives, manages public complaints and feedback mechanisms, and supports organizational change management to improve the quality and accessibility of health services for the Harar community.
Mission
To foster a culture of accountability, transparency, and continuous improvement within the health bureau by implementing reform programs, enforcing ethical standards, and ensuring responsive public service delivery that meets the expectations of the Harar community.
Vision
A corruption-free, citizen-centered health system in Harar where good governance principles are institutionalized at every level — ensuring equitable, efficient, and trusted healthcare for all.
Core Values
Accountability
Transparency
Integrity
Participation
Rule of Law
Innovation
Good Governance Pillars
Transparency & Information Sharing
Ensuring public access to health bureau plans, budgets, performance data, and service standards through visible notice boards, community forums, and digital channels.
Accountability & Oversight
Establishing clear accountability mechanisms, follow-up on audit findings, and ensuring staff at all levels are answerable for their responsibilities and resource use.
Participation & Community Engagement
Creating platforms for community involvement in health planning, service quality assessment, and decision-making through health committees and feedback channels.
Ethics & Anti-Corruption
Enforcing the bureau's code of conduct, preventing corruption and misconduct, and working with the Federal Ethics and Anti-Corruption Commission on awareness and reporting.
Objectives
01
Implement Reform Programs
Execute the national and regional reform agendas including BPR results and business process improvement.
02
Complaint Handling System
Establish and manage accessible complaint and feedback mechanisms across all health facilities.
03
Audit Follow-up & Compliance
Track implementation of audit recommendations and ensure corrective actions are taken on time.
04
Ethics & Code of Conduct
Enforce the bureau's code of conduct and coordinate ethics awareness across all woredas.
05
Service Delivery Improvement
Monitor and improve service standards, waiting times, and patient satisfaction at health facilities.
06
Capacity Building on Governance
Train health staff and leaders on good governance principles, change management, and ethical leadership.
Roles & Responsibilities
Reform Program Coordination
Lead BPR implementation and manage organizational restructuring initiatives across the bureau.
Complaint Reception & Resolution
Receive, investigate, and resolve public complaints about health services through formal channels.
Ethics Enforcement
Administer the code of conduct, receive conflict of interest declarations, and investigate misconduct.
Audit Follow-up & Tracking
Monitor implementation of internal and external audit findings and report progress to leadership.
Community Participation
Organize community scorecards, town halls, and health committee engagements for participatory governance.
Service Standards Monitoring
Set and monitor client service charters, waiting time standards, and facility-level quality indicators.
Anti-Corruption Awareness
Conduct awareness campaigns, corruption risk assessments, and preventive measures in collaboration with FEACC.
Transparency & Information Disclosure
Ensure public display of budgets, plans, procurement notices, and performance results at all facilities.
Governance Reporting
Prepare quarterly and annual good governance reports for regional and federal government submissions.
Change Management Support
Facilitate organizational change processes, manage resistance, and build staff buy-in for reform initiatives.
Organizational Units
Reform & BPR
Complaint Handling
Ethics & Anti-Corruption
Service Quality
Community Engagement
Key Performance Indicators
92%
Complaints Resolved
85%
Audit Findings Addressed
100%
Facilities with Service Charters
78%
Community Satisfaction Score