eMail:hhb@gov.org Office Phone: +256663-054-76
Support Process
Empowering Excellence Through Integrated Organizational Support
June 2025
About the Support Process
The Support Process serves as the operational backbone of the organization, ensuring core departments are fully equipped, compliant, and guided by best practices. It encompasses seven specialized directorates that work in collaborative synergy to manage human capital, financial resources, legal frameworks, communication, governance, and inclusion — enabling the entire organization to focus on its primary mission of delivering quality health services.
When a new initiative is launched, these directorates engage simultaneously: ensuring legal compliance, securing resources, deploying talent, monitoring accountability, and keeping stakeholders informed. This integrated approach builds a resilient, transparent, and high-performing organization capable of meeting the challenges of tomorrow.
7
Directorates
150+
Staff Members
8K+
HR Files Managed
500+
Audits Per Year
Filter:
Core Support Directorates
Human Resource
Talent Acquisition & Development
Attract, develop, and retain a highly skilled and motivated workforce to power the organization's mission.
- Talent Acquisition & Recruitment
- Performance Management & Appraisal
- Staff Development & Training
- Benefits Administration & Payroll
- Fostering Positive Workplace Culture
+251 11 556 9110
hr@moh.gov.et
Head: Mrs. Almaz Bekele
Internal Auditor
Integrity & Assurance
Safeguard organizational integrity through independent and objective assurance and evaluation.
- Financial & Operational Auditing
- Risk Management Evaluation
- Compliance Verification
- Efficiency Improvement Recommendations
- Follow-Up on Audit Findings
+251 11 556 9130
internal-audit@moh.gov.et
Head: Mrs. Meron Tadesse
Public Relation & Communication
Media, Branding & Stakeholder Engagement
Build and maintain a transparent, trusting relationship with the public and stakeholders.
- Media Relations & Press Releases
- Internal Communications Management
- Crisis Communication Strategies
- Brand Promotion & Awareness
- Social Media & Digital Content
+251 11 556 9150
pr-communication@moh.gov.et
Head: Mr. Samuel Tesfaye
Legal Service
Legal Advisory & Risk Protection
Protect the organization from legal risks and ensure strict adherence to the law.
- Legal Counsel & Advisory Services
- Contract Drafting & Review
- Representation in Legal Proceedings
- Regulatory Compliance Assurance
- Proclamation & Directive Drafting
+251 11 556 9170
legal@moh.gov.et
Head: Mr. Abiyot Zewdie (LLB, LLM)
Finance, Procurement & Property
Resource & Asset Management
Ensure the prudent, transparent, and effective management of organizational resources.
- Budget Preparation & Expenditure Control
- Financial Reporting & Reconciliation
- Procurement Planning & Execution
- Inventory Control & Asset Tracking
- Property Registration & Maintenance
+251 11 556 9120
finance-proc@moh.gov.et
Head: Mr. Zelalem Alemu
Women & Youth Affair
Inclusivity, Equity & Empowerment
Champion inclusivity, equity, and the empowerment of underrepresented demographics.
- Gender-Responsive Policy Design
- Youth Empowerment Opportunities
- Discrimination Grievance Handling
- Diversity Target Monitoring
- Sexual Harassment Prevention
+251 11 556 9140
women-youth@moh.gov.et
Head: Ms. Haregu Worku
Reform & Good Governance
Continuous Improvement & Accountability
Drive continuous improvement and institutionalize accountability and transparency.
- Organizational Reform Initiatives
- Bureaucratic Process Streamlining
- Ethical Guidelines Implementation
- Corporate Governance Health Monitoring
- Complaint Handling & Ethics Office
+251 11 556 9160
reform-governance@moh.gov.et
Head: Dr. Nardos Teklu
No directorates match this filter.
How Our Support Process Works
Our support process operates on a model of collaborative synergy. When a new initiative is launched, our directorates engage simultaneously:
1
Planning & Compliance
Legal Service and Reform & Good Governance ensure the framework is sound, ethical, and aligns with regulatory standards.
2
Resourcing
Finance, Procurement & Property secures the necessary funds and materials, while Human Resource ensures the right talent is in place.
3
Oversight & Empowerment
Internal Auditor monitors for efficiency, Women & Youth Affair ensures equitable access, and Public Relation & Communication keeps all stakeholders informed.
How Our Units Interconnect
Operational Core
HR + Finance & Procurement form the administrative engine powering all operations
Oversight Pillar
Internal Audit + Legal + Reform ensure accountability, compliance, and improvement
Engagement Bridge
PR & Communication + Women & Youth connect the organization with stakeholders
Our Commitment
Through these integrated support processes, we are not just managing administration — we are building a resilient, transparent, and high-performing organization capable of meeting the challenges of tomorrow.
Support Process Directorate
Serving as the administrative backbone — ensuring efficient human resource management, sound financial stewardship, institutional accountability, inclusive workplace culture, effective communication, good governance, and legal compliance across all operations.
Total Directorates
7
© 2025 Support Process Directorate — Ministry of Health. All rights reserved.
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